Terms and Conditions

These terms and conditions ("Terms and Conditions") apply to any and all purchases by you, the Customer, of equipment ("Equipment" or "System") from Maven Imaging ("Seller"). These Terms and Conditions may be attached to a purchase order, Equipment quotation, or acknowledged electronically by Customer via online acceptance. These Terms shall govern all transactions unless modified in writing by the President CEO of Seller. By placing an order, Customer affirms acceptance of these Terms.

1. ENTIRE AGREEMENT These Terms and any related quotation or purchase order represent the entire agreement. Any conflict shall be resolved in favor of these Terms.
2. GOVERNING LAW / VENUE This Agreement is governed by California law. Venue for disputes shall be in Orange County, California. The prevailing party shall be entitled to recover attorney’s fees and costs.
3. PAYMENT / TAXES / LATE CHARGES / INTEREST Customer shall pay 100% of the total invoice prior to delivery or shipment of the Equipment, unless otherwise stated. Shipping charges will be estimated initially, with actual freight billed separately post-shipment. Sales tax is collected only in California and Florida. Customer agrees to be responsible for and shall indemnify and hold Maven Imaging harmless from any applicable sales, use, excise, or similar taxes or assessments imposed by any federal, state, or local government authority, regardless of whether collected by Maven Imaging at the time of sale. If claiming exemption, Customer must provide valid documentation at the time of purchase. Any overdue balance will incur a service charge of 1.5% per month and may include court costs and attorney’s fees. Payments are due in U.S. Dollars. Import/export duties and related fees are also Customer’s responsibility.
4. PRICES Quotations are valid for 30 days. Quoted prices exclude installation (unless stated), shipping, taxes, handling, rigging, storage, and application training. Prices are subject to change based on tariff surcharges or other supply chain-related adjustments beyond Seller’s control.
5. CHANGES AND CANCELLATION POLICY All sales are final and no returns are acceptable. Cancellations will incur a minimum 25% fee. System orders from Customer accepted by Seller are not subject to changes or cancellation by Customer except with Seller's prior written consent and upon payment to Seller of Seller's then applicable change and/or cancellation charges. Seller's quotation is subject to change or rescission by Seller at any time prior to receipt of Customer's written acceptance of the quotation.
6. TITLE / RISK OF LOSS / SHIPPING Delivery of all equipment must be accepted no later than six (6) months after funding is received by Seller. If delivery is delayed beyond this timeframe due to Customer’s request or inaction, Seller reserves the right to charge additional storage, restocking, or administrative fees. Unless otherwise specified, delivery is FOB origin. Title and risk of loss transfer to Customer upon delivery to the shipping carrier. Any claims for loss or damage post-shipment must be directed to the carrier. Seller is not responsible for freight unless specifically included. Customer is responsible for all freight charges unless expressly stated in writing. Any damage or loss incurred during transit must be documented at the time of delivery and reported directly to the carrier. Maven Imaging can assist with filing claims upon request, but assumes no liability for outcomes.
7. SITE PREPARATION Unless agreed to in writing, Customer shall be solely responsible for preparing the installation site, including but not limited to electrical, plumbing, HVAC, floor, or wall reinforcement and layout changes. Seller shall not be responsible for costs associated with bringing a facility into compliance with applicable building, electrical, or radiology codes.
8. INSTALLATION PLAN / LAYOUT AND TRAINING Seller may provide an installation plan upon acceptance of a quote. Customer agrees to cooperate fully, including providing facility photos, dimensions, drawings, utility access, and equipment placement data. Seller shall not be responsible for delays or costs resulting from inaccurate or incomplete information from Customer.
9. INSTALLATION SCHEDULE / EXPEDITE FEE Customer acknowledges that installations involve variables outside Seller’s control. Delivery and install dates are not guaranteed. If Customer provides fewer than 14 calendar days' written notice for installation or rescheduling, an expedite fee of $500 minimum may apply. Postponed travel may result in reimbursement to Seller for incurred costs.
10. TRAINING SCHEDULE Training will be coordinated in writing. Customer agrees to ensure availability of appropriate staff to receive training simultaneously to reduce time and cost.
11. PRE-INSTALLATION AND RELATED ISSUES Some products may include client software to be installed on Customer’s existing computers. Seller will provide specifications, but cannot guarantee compatibility with other applications. Customer agrees to test client software on a trial basis and assumes responsibility for resolving any conflicts. Dedicated systems are recommended.
12. THIRD-PARTY WARRANTIES Seller passes through any available manufacturer warranties but makes no express or implied guarantees beyond those stated herein. Seller is not responsible for the enforceability or support of third-party warranties.
13. LIMITED WARRANTY / INDEMNITY Customer acknowledges that DR panels are sensitive devices not designed to bear weight or withstand impact. Panels must not be stood on, dropped, or subjected to excessive pressure. Damage resulting from misuse, including weight-bearing or dropping incidents, is not covered under warranty. It is highly recommended that panels be protected with a compatible panel cover or used with a weight-bearing stand if patient interaction requires such protection. If inspection reveals misuse-related damage, repairs or replacements will be the Customer’s sole financial responsibility.

14. Customer agrees to indemnify, defend, and hold harmless Seller and its officers, directors, employees, agents, and affiliates from and against all claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from Customer’s breach of this Agreement, misuse of the Equipment, or failure to comply with applicable laws or regulations.

    Seller warrants that systems will be free of defects for 30 calendar days from installation. Damage caused by misuse or neglect is excluded. At Seller’s discretion, defective systems may be replaced or refunded. EXCEPT FOR THIS LIMITED WARRANTY OR ANY MANUFACTURER WARRANTY, SELLER DISCLAIMS ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. Seller shall not be liable for any indirect or consequential damages. Customer agrees to indemnify Seller for any claims arising from Customer’s use or misuse.

    WARRANTY EXCLUSIONS This warranty does not cover:

    Damage caused by misuse, abuse, accidents, or unauthorized modifications

    Environmental damage such as power surges, electrical outages, or water/flood exposure

    Damage incurred during transit not arranged by Seller

    Failures resulting from improper installation, configuration, or maintenance

    Use of components or software not provided or approved by Seller

    Issues caused by viruses, malware, or third-party software

    Service performed by unauthorized personnel

    Normal wear and tear, consumables, or cosmetic damage

15. SUPPORT TERMS AND COVERAGE Customer must attempt standard troubleshooting first. If unresolved, contact Maven Imaging at support@mavenimaging.com or 1-800-949-8015. A service order will be created and remote technical support will be provided. Internet access with TeamViewer is required for remote support. Response time depends on issue severity and call volume. 
    
    

    During the first year following installation, Maven Imaging provides remote assistance during normal business hours to support resolution of covered hardware and software warranty issues.

    While we strive for reliability, Maven Imaging does not warrant that the operation of the equipment or software will be uninterrupted or error-free. If any product fails to perform in material accordance with published specifications during the applicable warranty period, Maven Imaging, at its sole discretion, will repair or replace the non-conforming part or equipment.

    Unless explicitly stated otherwise in writing, warranty coverage is limited to parts only. Any labor required for troubleshooting, repair, or replacement services outside of standard remote support will be billed at $350.00 per hour, plus applicable travel and related expenses.

16. CUSTOMER INSPECTION AND ACCEPTANCE Customer agrees to inspect all delivered items upon arrival and notify Seller within 3 business days of any issues. Failure to report shall constitute acceptance.
17. DELAYS NOT CAUSED BY SELLER Seller is not liable for delays caused by factors outside its control including acts of Customer, regulatory approvals, permit issues, site readiness, or third-party vendor delays.
18. STORAGE HOLDING CHARGES If Customer delays installation or delivery beyond six (6) months from payment or funding, storage charges of up to $250/month may apply. Additional administrative or handling fees may also apply.
19. USE OF PORTABLE EQUIPMENT – LEGAL RESPONSIBILITY The use of portable X-ray or imaging equipment may be regulated by local, state, or federal laws. It is the Customer’s responsibility to ensure compliance. Seller does not offer legal advice or certification of compliance.
20. REGULATORY COMPLIANCE DISCLAIMER Seller makes no representations or warranties regarding licensing, credentialing, or legal operation of medical or imaging equipment. Customer agrees to ensure compliance with all relevant health, safety, and imaging regulations in their jurisdiction.
21. PHOTOGRAPHIC CONSENT Customer grants permission for Seller to photograph completed installations for use in promotional materials unless otherwise requested in writing.
22. NO MEDICAL ADVICE DISCLAIMER Seller does not provide medical advice or guidance. All products are intended for use by qualified professionals who assume responsibility for their application. Seller disclaims any liability for improper or unauthorized use.
23. INSURANCE REQUIREMENTS FOR LOANERS If Seller provides a loaner device or system, Customer agrees to insure the equipment at full replacement value and is liable for loss or damage during possession. A certificate of insurance naming Maven Imaging as loss payee may be required.
24. DEFAULT TERMS AND PAYMENT TIMING Any failure by Customer to pay on time or honor obligations will be considered a default. Seller may suspend delivery or terminate the agreement. Past-due balances may result in loss of support, data access (if applicable), or warranty coverage.
25. NO GUARANTEE OF USE WITH OTHER SOFTWARE Seller is not responsible for interoperability with Customer’s existing PACS, EMR, or imaging software. Compatibility must be verified in advance.
26. DR PANEL MISUSE WAIVER DR panels are delicate components. Any damage from misuse—including standing, dropping, or excessive pressure—voids warranty coverage. Protective covers or weight-bearing platforms are strongly recommended. Damage from misuse is not covered.
27. DISCLAIMER OF CONSEQUENTIAL DAMAGES Seller shall not be liable for lost business, revenue, profits, data, or indirect damages. Customer agrees not to pursue claims for consequential or incidental damages under any theory.
28. ACTS OF GOD / FORCE MAJEURE Seller is not liable for delay or failure caused by events beyond its control, including but not limited to acts of God, war, pandemics, fire, flood, terrorism, supply chain disruptions, labor disputes, or regulatory changes.
29. LIMITATION OF ACTIONS No action, regardless of form, arising from this Agreement may be brought by Customer more than one (1) year after the cause of action has accrued.
30. INDEMNIFICATION Customer agrees to indemnify and hold harmless Maven Imaging, its officers, directors, employees, and contractors from any claim, damage, or liability arising out of Customer’s operation, resale, use, or misrepresentation related to the Equipment.
31. NON-WAIVER Failure by Seller to enforce any term of this Agreement shall not be deemed a waiver of future enforcement
32. HEADINGS FOR CONVENIENCE Headings are for reference only and do not affect the meaning or interpretation of these terms.
33. SEVERABILITY If any provision of these Terms is held to be invalid, the remaining provisions shall remain in full force and effect.

34. DATA BACK-UP RESPONSIBILITY AND DISASTER RECOVERY Customer is solely responsible for backing up all data generated or stored on the Equipment. Maven Imaging strongly recommends using either our cloud-based backup service or a qualified third-party data backup solution to ensure data protection and disaster recovery readiness.

    Maven Imaging does not guarantee the preservation of Customer data and shall not be held liable for data loss resulting from system failure, user error, equipment malfunction, or any other cause. In the event of a system failure, Maven Imaging can provide data recovery assistance at the Customer’s request, subject to availability and billed at the then-current service rates.

35. INSTALLATION AND SERVICE RESTRICTIONS Any installation, maintenance, service, repair, or relocation of equipment sold by Maven Imaging by any party other than an authorized Maven Imaging employee or approved service representative will result in the immediate termination of all applicable warranties.

    Maven Imaging must be notified in writing prior to any transfer, sale, relocation, or reinstallation of any equipment. Failure to provide such notice will void any remaining warranty coverage.

    Any warranties not explicitly outlined in this agreement are the sole responsibility of the distributor or dealer offering them and are not endorsed or supported by Maven Imaging.

36. EXTENDED HARDWARE AND SOFTWARE SUPPORT Maven Imaging offers customers the option to extend remote hardware and software support coverage on an annual basis. To maintain uninterrupted coverage, renewals must be completed prior to expiration. If support coverage lapses for more than 30 days, a reinstatement fee may apply.

    Standard support hours are Monday through Friday, 8:30 AM to 5:30 PM Eastern Time, excluding holidays. After-hours emergency support is available and will be billed at time-and-a-half of the standard hourly rate, which is currently $525.00 per hour, billed in one-hour increments.

    Extended support includes access to remote diagnosis, troubleshooting, and software updates for the current version of the customer’s software. Major software version upgrades are not included under extended support and may be subject to additional charges.

37. OUT-OF-WARRANTY SUPPORT Maven Imaging provides support for products outside the warranty period on a fee-for-service basis. Remote diagnostics and labor are billed at $350.00 per hour with a one-hour minimum. Customers must submit a valid purchase order (P.O.) or signed service estimate prior to any repair or support services. The P.O. or service estimate must cover all known parts and labor costs, or reference a standard evaluation fee if parts have not yet been identified. Shipping charges, both domestic and international, are the responsibility of the customer.
38. LOANER EQUIPMENT POLICY Maven Imaging maintains a limited stock of loaner DR panels and related equipment for use during repair periods. Loaners are available on a first-come, first-served basis and are not guaranteed. Loaner equipment is provided at no additional charge; however, the customer assumes full liability for the loaner during their possession and is responsible for all associated shipping costs. Customers may be required to provide proof of insurance or sign a loaner agreement.