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The Urgent Care Sector is Changing Thanks to Big Retailers

Written by Chad Hutchison | Jul 12, 2023 11:22:07 AM

As we continue to navigate the ever-evolving healthcare landscape, we can't help but notice a distinct shift in the urgent care sector. Large retailers, like Walmart and CVS, are now making their mark in healthcare services. These retail giants are leveraging their vast networks and consumer footfall to provide accessible, affordable, and convenient care. From flu shots to minor surgeries, these storefront clinics are changing how we access healthcare. 

For those in urgent care, chiropractic, podiatry, veterinary, orthopedic, and general X-ray practices, this may directly impact operation. Here at Maven Imaging, we're closely monitoring these developments, understanding their implications, and sharing insights to help you navigate these changes smoothly.

CVS: Transforming Convenience into Care

CVS, a household name in the retail industry, is making substantial strides towards integrating health services into their everyday retail environment. Historically known as a pharmacy powerhouse, CVS is pioneering a new path, successfully turning convenience into care with their innovative "HealthHUBs."

CVS is taking its vast network of nearly 10,000 stores across the United States and transforming them into community-oriented healthcare destinations. In doing so, CVS is leveraging its reach and accessibility to provide various health services to customers at their local stores. These services include their popular MinuteClinic, where nurse practitioners and physician assistants can address minor illnesses and injuries, provide preventive care, and manage chronic diseases. It's all about making healthcare accessible and less daunting for the general public.

These HealthHUBs also feature wellness rooms for group events such as yoga, health screenings, educational programs, and dietitian-led nutrition classes. The strategy goes beyond physical health, providing mental health counseling services through a partnership with Telehealth.

This transformation of CVS into a one-stop-shop for health and wellness is not just a boon for consumers; it’s causing a paradigm shift in the healthcare sector. For urgent care centers, chiropractic, podiatry, veterinary, orthopedic, and general X-ray practices, it's becoming increasingly important to take notice of these changes. The approach to healthcare is becoming patient-centric and integrated, making it crucial for practices to understand and adapt to these developments. By doing so, they can better anticipate and meet their patients' evolving needs and wants.

Walgreens: More Than Just a Pharmacy

Another retail titan that is making significant waves in the health services sector is Walgreens. This company, primarily known as a pharmacy, is showing us that they're not just a place to fill prescriptions, but a multifaceted healthcare provider, readily adapting to the evolving needs of their community.

In their quest to provide comprehensive care, Walgreens has launched an initiative called "Find Care." This is a digital platform that connects patients with a wide array of healthcare services, whether it be with local care providers, community clinics, urgent care centers, or telehealth providers. They have strategically partnered with a network of trusted providers to ensure patients receive quality care within their community, making their health services more accessible and integrated.

This new initiative is a testament to Walgreens’ dedication to providing seamless healthcare to their customers. They’re no longer just a pharmacy, but a vital link between patients and the services they require. But what does this mean for those in the healthcare sector? Particularly for professionals in chiropractic, podiatry, veterinary, orthopedic, general X-ray, and urgent care practices?

The answer lies in the power of adaptability. It is crucial to recognize that healthcare is no longer limited to hospitals and clinics. The trend is towards delivering care at convenient locations where people already spend time – whether it’s their local Walgreens store or even online. By understanding this shift, healthcare practices can better prepare to meet the evolving expectations of patients and deliver care in a manner that is convenient, accessible, and patient-centric.

Walmart: Shaking Up the Healthcare Industry

As we cast our eyes further across the retail landscape, we can't overlook Walmart, a titan of the retail sector and a newer entrant into the healthcare industry. Walmart's mission to become the world's go-to destination for quality, affordable care is no secret. They've launched "Walmart Health," a direct venture into the healthcare industry, which has the potential to significantly influence the healthcare ecosystem.

Walmart Health is a bold approach to holistic community healthcare. These clinics offer a wide array of services, including primary care, dental services, behavioral health services, labs, X-ray and diagnostics, and more. What's noteworthy is that these services come with transparent pricing, providing an affordable and accessible healthcare alternative for many individuals and families alike.

The concept is simple yet transformative: provide a wide range of affordable healthcare services in a convenient location where customers already shop. The implications of such a move by the world's largest retailer are far-reaching, with the potential to democratize access to healthcare services.

For healthcare providers across categories, these developments demand attention. The game is changing, and the key to staying relevant is to understand and adapt to these new norms. As healthcare professionals, it's crucial to anticipate these changes and be ready to adjust our practices accordingly.

Amazon: A Digital Vanguard in Healthcare

The digital world's influence in the healthcare sector continues to grow, and at the forefront is Amazon. Known globally as an e-commerce leader, Amazon is now aiming to bring its innovative, consumer-centric approach to the realm of healthcare with "Amazon Care." This innovative venture signals a significant shift in how health services can be delivered, making it essential for all healthcare practitioners to take note.

Amazon Care is a virtual healthcare clinic initially designed for its employees. This platform offers a combination of telemedicine and in-person services, merging convenience with quality healthcare. It provides virtual consultations, medication delivery, and even mobile care units for more severe cases that need in-person attention.

Moreover, Amazon is exploring the pharmacy landscape with the launch of "Amazon Pharmacy," which offers home delivery for prescription medications. This service, coupled with their ongoing digital healthcare initiatives, has the potential to significantly transform the industry by creating an integrated, digital-first approach to healthcare.

For those of us working in healthcare, understanding Amazon's influence on the sector is critical. Their digital-first approach to healthcare highlights the importance of adapting and integrating technology into our services to better meet patient expectations. Moreover, this places more importance than ever before on finding efficient, cost-effective solutions for optimized in-person patient health services, requiring the best and more affordable tools

Frequently Asked Questions

Why Do Millennials Favor Using Retail Clinics and Urgent Care Facilities?

Millennials value convenience, transparency, and speed in their healthcare services. Retail clinics and urgent care centers often offer extended hours, shorter wait times, and upfront pricing, making them an attractive alternative to traditional healthcare providers for this tech-savvy and time-conscious generation.

Who Owns the Most Urgent Cares?

The largest urgent care providers in the United States are Concentra and MedExpress. However, retail giants like CVS and Walmart have been rapidly expanding their healthcare footprints, and may very well lead the industry in the years to come. 

When Did Urgent Cares Become Popular?

Urgent care centers began gaining popularity in the early 2000s. The rise can be attributed to a combination of factors, including long wait times in emergency rooms, increased wait for primary care appointments, and growing consumer demand for convenient access to healthcare. On top of this, urgent care cares also offer competitive pricing, a particularly attractive feature in an increasingly expensive medical landscape. 

Who Uses Urgent Care Centers the Most?

While urgent care centers serve a broad demographic, they're particularly popular among individuals seeking immediate care for non-life-threatening conditions. This often includes parents of young children, busy working adults, and those without easy access to primary care physicians.

Final Thoughts

The entry of retail giants into healthcare is transforming the industry. As practitioners, it's crucial to adapt to these changes to remain competitive and meet patients' evolving needs. At Maven Imaging, we're here to support you. 

Our high-quality digital X-ray systems are designed to ensure your urgent care practice excels. Visit our Urgent Care Digital X-Ray Systems page to learn more. Together, we can thrive in this new era of healthcare.